Privacy policy

Disclaimer:Β This is a general template based on standard POPIA and consumer-protection practice, not a substitute for professional legal advice. Please have a South African attorney review and finalise these policies before publishing.

1. Introduction

Welcome to Veloura ("we", "us", "our"). We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and safeguard your data when you use our website, velourio.com, and our Instagram store, @ve.lou.ra_official.

2. Information We Collect

We may collect the following types of information:

● Personal Information: your name, email address, delivery address, and phone number, provided when you place an order or contact us.
● Payment Information: all payment processing is handled by our secure payment gateway, Peach Payments. We do not store your card details on our servers.
● Order & Fulfilment Information: details needed to process and fulfil your order, which may be shared with our fulfilment supplier solely to prepare and ship your items.
● Non-Personal Information: anonymous data about your device and browsing activity (such as IP address and browser type) collected to improve our website experience.

3. How We Use Your Information

We use third-party advertising and analytics services, including TikTok, to help us understand how customers interact with our website and to measure and improve the performance of our marketing. These partners may receive information such as your device information, browsing behavior, and hashed (anonymized) contact details, which cannot be used to directly identify you.

Your information is used to:

● Process and fulfil your orders, including delivery across South Africa.
● Communicate with you regarding your order status, including timelines for imported items (which may take up to 14 working days to arrive).
● Provide customer support.
● Send promotional material via email or social media, should you opt in.
● Improve our website, products, and services.

4. Data Sharing

We do not sell your personal information. We share data only with trusted third parties to the extent necessary to run our business:

● Peach Payments: to securely process your payments.
● Our Fulfilment Supplier: to prepare and dispatch your order, as Veloura connects customers with a high-grade supplier for order fulfilment.
● Courier Companies: to deliver your order.

5. Data Security

We are committed to protecting your data. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted. All payment information is tokenised and handled by Peach Payments, our PCI-DSS compliant payment gateway.

6. Your Rights Under POPIA

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, contact our Information Officer at the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect site functionality.

8. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your POPIA rights, please contact our Information Officer at:

● Email: hello@velourainfo.com
● WhatsApp: +27 63 537 2281
● Support Hours: Monday–Friday, 9:00 AM–5:00 PM
● Business Name: Veloura
● Website: velourio.com