Shipping policy

 

Disclaimer: This is a general template based on standard POPIA and consumer-protection practice, not a substitute for professional legal advice. Please have a South African attorney review and finalise these policies before publishing.

1. Delivery Areas

Veloura delivers nationwide across South Africa.

2. Processing Times

All orders are processed within 2–4 business days after payment is received. Once your order has been shipped, you'll receive a tracking number via email or SMS.

3. Delivery Times

Delivery typically takes:

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order value.

5. Order Tracking

Once your order has shipped, we'll send you a tracking number via email or SMS so you can follow your delivery.

6. Delays

While we work closely with our supplier and courier partners to meet estimated timelines, delays can occasionally occur due to customs processes for imported items, courier disruptions, or high demand periods. We will keep you informed if your order is delayed beyond the estimated window.

7. Failed or Incorrect Deliveries

Please ensure your delivery address and contact details are accurate at checkout. Veloura is not responsible for delays or non-delivery caused by incorrect address information provided by the customer.

8. Contact Us